Wendy McNaughton is a highly accomplished and results-driven technology and customer success leader with a proven track record of optimizing operations and enhancing customer engagement. With extensive experience in process improvement, technical support, and relationship management, Wendy specializes in delivering seamless solutions that maximize both operational efficiency and customer satisfaction. Her expertise spans across a wide range of areas, including strategic planning, cross-functional collaboration, workflow automation, and user adoption strategies.
Having recently joined In Force Technology (IFT) as Director of Technology & Customer Success, Wendy is committed to transforming the customer experience and ensuring the successful implementation of IFT911 solutions. She is passionate about helping businesses leverage technology to its fullest potential, improving systems and processes, and maintaining customer-centric approaches that drive success.
Wendy thrives in fast-paced, high-pressure environments and excels at leading multi-skilled teams to meet organizational goals. A clear and engaging communicator, she is dedicated to continuous personal development and is always seeking new opportunities to apply her highly transferable skill set.
In addition to her professional expertise, Wendy is passionate about community involvement, including training Australian Shepherds for pet therapy and volunteering at the NH Veterans Home. Her dedication to continuous improvement and growth extends beyond the workplace, making her a dynamic force in both professional and community spheres.
