If In Force obtains a customer’s private information, this privacy policy explains In Force’s processes for obtaining the information and how In Force uses the customer’s information.
This statement applies to all In Force products, including its services, its websites, its applications, its software, its hardware, and its devices. In Force may provide additional privacy policies with particular products and any statements in additional privacy policies shall apply to those products.
- Personal Information
In Force may collect personal data from customers based on the use of its products. This personal data may be provided directly through the use of the products and experiences with the products. How In Force collects Customers’ personal data may also depend on privacy settings of individual customers. In Force may also collect data from third parties.
Customers have the right to refuse any requests by In Force for personal data. In addition, In Force will allow customers to opt out of providing personal information at any time. However, it is the responsibility of each customer to provide notice to In Force when refusing to provide personal information or opting out of providing personal information. Nevertheless, there are minimum requirements for personal information for products of In Force. If a customer refuses to provide these minimum requirements, then such customer may not be able to utilize such products.
Furthermore, there will be occasions in which In Force must obtain personal information, such as when required by law or contractual obligations to you or to third parties. If a customer refuses to provide personal information that In Force must obtain, then In Force will terminate any agreement it has with the customer. In Force will notify you if this is the case at the time.
- How Personal Information is Used
In Force uses personal information for the following, non-exhaustive reasons:
- to support its products, such as to allow updating, repairing, troubleshooting, and securing its products
- to improve its products
- to develop an improved customer experience with its products
- to customize its products for each customer
- to market its products
In Force also uses personal information as a part of its business operations. This includes analyzing its performance, train its workforce, and satisfy its legal obligations.
- Cookies
Cookies are small text files placed on a device for improved efficiency of recalling domains from a web server. In Force may use cookies to store customer information such as preferences, settings, and sign-in information.
- Customer Information Control
In Force is aware that the personal information of its customers is important. For this reason, customers have control over how In Force obtains personal information, and allows customers to inquire as to how In Force uses personal information. Notwithstanding anything in this privacy policy, there will be instances where In Force must have access to personal information of its customers and the control customers have over whether In Force obtains personal information is reduced. For instance, In Force will obtain personal information and utilize such information when:
- personal information is required for operation of products
- personal information is required by court order
- personal information is required by statute
- personal information is necessary to prevent disruption to services
In these instances, In Force reserves the right to obtain personal information or terminate use of its products if a customer refuses.
- Organizational Customers
In some instances, the customer shall be an organization. In Force shall obtain personal information for such customers. Employees of the organization shall not be customers of In Force but personal information of these employees may be necessary for operation of In Force products. If employees are provided access to In Force products, there may be organizational policies separate and apart from In Force policies. Such policies do not replace or supersede this Privacy Policy. In the event that employees have questions regarding these Privacy Policies, those inquiries should be directed to administrators within the organization.
In Force is not responsible for the privacy or security practices of its customers, which may differ from those set forth in this Privacy Policy.
- Sharing of Personal Information
In Force may share its customers’ personal information with the consent of its customers or when necessary for the operation of its products. In Force may also share personal information with its affiliates and subsidiaries; with its vendors; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the property and certain rights of In Force.
7. Data Access Collection Use & Sharing
7.1 Types of Data Collected
The IN FORCE911 school safety app (the “App”) may access, collect, and process the following types of personal and sensitive user data:
- Personal Information: Name, email address, phone number, job title, and organization affiliation.
- Location Data: Real-time and historical location information when actively using the App, if enabled by the user.
- Device Information: IP address, device type, operating system, and unique device identifiers.
- Usage Data: Log data, such as access times, feature usage, and error reports.
- Emergency Communication Data: Messages, alerts, and other data submitted through the App’s emergency notification system.
7.2 Purpose of Data Collection
User data is accessed and collected solely for the following purposes:
- Facilitating real-time emergency communication between users and emergency responders.
- Enhancing the security and effectiveness of emergency response efforts.
- Providing technical support and improving the functionality of the App.
- Ensuring compliance with applicable laws and regulations.
7.3 Data Sharing and Third-Party Disclosure
The App does not sell user data to third parties. However, personal and sensitive user data may be shared with:
- Authorized emergency response agencies: Data may be transmitted to local law enforcement, emergency responders, and designated school officials during an emergency event.
- Service providers: Third-party vendors assisting with cloud storage, push notifications, and technical support, under strict confidentiality agreements.
- Legal and regulatory authorities: If required by law or in response to a valid legal request (e.g., court order, subpoena, or law enforcement inquiry).
8. SECURE DATA HANDLING PROCEDURES
8.1 Data Security Measures
The App employs industry-standard security protocols to safeguard user data, including:
- Encryption: Data transmitted between users and servers is encrypted using Secure Socket Layer (SSL)/Transport Layer Security (TLS) protocols.
- Access Controls: User data is accessible only to authorized personnel and emergency responders, based on predefined roles and permissions.
- Regular Security Audits: The App undergoes periodic security assessments to identify and mitigate vulnerabilities.
- Data Anonymization: When possible, personal data is de-identified to minimize privacy risks.
9. DATA RETENTION AND DELETION POLICY
9.1 Data Retention
User data is retained only for as long as necessary to fulfill the intended purposes of the App, including legal compliance and emergency response documentation. Retention periods vary based on data type:
- Personal and account information: Retained while the user maintains an active account.
- Emergency communication data: Retained for a period necessary to comply with applicable legal and regulatory requirements.
- Usage and device data: Retained for performance analysis and service improvements, in accordance with industry best practices.
9.2 Data Deletion
Users may request deletion of their personal data by contacting our support team. Upon request:
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- Personal data will be removed from active systems within 30 days.
- Backup copies may be retained for a limited period for security, compliance, and audit purposes, after which they will be permanently deleted.
- Emergency communication data may be subject to legal retention requirements and may not be immediately erasable.
